Moving companies are the foundation of the relocation industry. Efficiency is a vital aspect of their functioning because it ensures a smooth moving process for customers. Therefore, thorough planning, good organization, and well-established communication among different teams are crucial for high productivity and efficiency. As the demand for stress-free and quick relocation is growing, moving companies need to adapt to the newly-developed trends and situations. It will allow them to stay competitive. To boost daily performance as movers, companies rely on software technology. In a highly competitive world, an excel spreadsheet isn’t going to cut it. Regardless of how big or small a moving company is, implementing reliable moving company software will allow you to operate on a level playing field.
Get a move management system
Miscommunication is the enemy of every well-functioning system. So, this is where good move management software jumps in. It connects all the departments in a company. Allowing them to work together will eventually lead to increased productivity and business growth as well. The benefits of moving company software are multifold:
- sales teams can perform electronic surveys on any mobile device – they can track sales leads, input, track and analyze data for leads, all in one place;
- features an electronic signature;
- provides tailored customer relationship management (CRM) – which will help enhance customer service;
- sends routes and inventory updates to drivers directly to their phones;
- plans the routes to assist the drivers;
- provides real-time tracking services;
- eliminates human errors;
- improves customer service – customer information is instantly accessible to customer support teams;
- uses client history to help expand the business – finds new business, tracks growth, and helps decide when and where to expand.
It is not hard to realize that to boost daily performance as movers, companies must enhance communication among teams. A move management system will do precisely that. It will allow departments to work together with no hiccups, from start to finish – from the sales department to customer support and from drivers to the billing department. And with no need to employ additional staff members, such a system will increase your company’s productivity and reduce costs.
What the moving software does is put all possible bits of data at everybody’s disposal. This way, each department operates with the same and complete information, ensuring adequate service. Finally, it eliminates time-wasting in case of delays caused by inadequate communication.
CRM – Customer Relationship Software
This client-oriented system enhances customer service relationships, helps with customer retention, and generates sales growth. It will help your moving company find new clients and even win back the past ones. There is no doubt that there are many upsides of CRM software solutions for movers, and improved communication, better customer service, and enhanced organization are only some of them.
Many CRM systems can integrate with other software such as a call center or enterprise resource planning (ERP) systems, compiling all communication with clients and potential clients in one central database. It means that every message, email, or call, across all channels, are gathered together and easily accessible.
Therefore, it contains detailed information on customers’ past purchases, buying preferences, concerns, and personal data so that a member of the customer support staff can provide the best and the fastest service possible. In addition to improved customer support, customer relationship management software will fast-track the closing-the-deal process and add to the knowledge of new products and services. Consequently, all that will boost your moving company’s daily performance. In turn, it will enhance customer experience, ultimately leading to business growth.
Boosting employees’ daily performance
Being a good leader means giving your employees a chance to succeed. You can do so by investing in tools that will increase productivity. Therefore, the implementation of moving company systems will directly correlate with your staff performance. Having a top-notch system will eliminate the tedious and repetitive daily tasks. In turn, the morale will be higher, and the employees’ motivation will grow. It will allow them to direct their energy to more business-growth oriented tasks.
CRM will help you optimize your processes by automating mundane workloads that are necessary for the moving industry. Your employees will then have a chance to focus on more demanding and creative work. It will also provide Human Resource Management (HRM) because CRM systems can track employee information like performance reviews and benefits within the company. This feature will then allow the HR department to manage the workforce more effectively.
Increase your productivity by enabling your customers’ efficiency
- Each person who needs relocation services will have to contact and compare at least four or five or even more moving companies. They will have to check the date availability. Besides, to get the information they need regarding the estimates, they must explain the inventory and their individual moving needs to the sales representative. This process will last between 15 and 30 minutes.
Now imagine doing that three, four, or ten times. It’s a considerable amount of time wasted both for the client and for the moving company. Therefore, giving your potential clients the possibility to check the moving companies quotes online will save all the parties loads of time and consequently allow you to boost daily performance as movers.
Furthermore, introducing an online moving calculator will reduce your company’s operational costs. You will waste no resources by sending relocation consultants to a location for an in-house estimate. This will also save you time, adding to the boosted daily performance. Without scheduling a visit and waiting for the calculations, an online instant moving quote calculator will only take a few minutes. This feature will also improve your user experience, which will lead to your business growth – the better the user experience, the greater the likelihood your clients will recommend you. Finally, it opens up an opportunity to reach a higher number of potential moving leads.
Productivity breathes success
Providing your teams with the tools necessary for increasing their productivity will have long-lasting effects on your moving business development. To boost daily performance as movers is not difficult when you have the systems developed to assist you. Therefore, if you haven’t already, invest in a reliable move management software and reap all the benefits of increased efficiency.