If you want to work on improving communication in your business, then everything needs to start with you. It is simple to draft a list of rules and expect everyone to stick to them. However, this would only introduce rigidity in workplace interactions without having the desired effect. So, the safest bet is to learn about the proper ways to behave in order to be encouraging and then lead by example. If your employees see their boss doing something in a particular way, they often feel compelled to emulate them. It does not matter if your business is large, either. By making a change at the top, you are influencing the team leaders and decision-makers you work closely with. Those people then go on to introduce positive changes in their own teams. To help with this, we have prepared a guide on how to improve communication in your business.
Have very clear expectations
The first step in your efforts to improve communication in your business is to make sure goals are communicated clearly and concisely. If you want to generate new leads for moving companies, you need to tell your employees to focus on that and not just general marketing, for example. This will eliminate confusion and allow your business to function more efficiently. It will also help clearly define who is responsible for which task. Which, in turn, would allow you to easily pinpoint who is doing their job well and who is not.
Do not overuse email or schedule too many meetings
You might think that improving communication would be easily achieved by increasing the frequency of it. However, lots of meetings and messages might actually have an adverse effect on what you are trying to do. Instead of feeling motivated to engage and advance, your employees are much more likely to get bored and indifferent if they have too many meetings. After all, it is hard to keep up enthusiasm for something if you do it too often, even if you initially liked it. And workplace interaction, at least quality workplace interaction, can demand a lot of energy and focus.
Encourage your employees to reach out to you
In order to improve communication in your business, you need to make yourself open to it. If one of your employees is working on digital marketing for movers and comes up with an excellent new idea or an entirely new avenue for advertisement, they need to feel comfortable enough to bring up their inspiration with you. Or, at the very least, with their direct superior. By making yourself approachable and welcoming to your employees you can tap into ideas and plans which can be massively profitable, and which would have gone unnoticed or wasted otherwise.
Select the right platforms
It is hard to constantly organize meetings, even if they are just one on one chats in your office. To this end, you will likely need to rely a lot on communication over the internet. This goes double for our current situation in which physical meetings are often completely untenable because of the pandemic. However, just as you would carefully select moving company software that your customers use, you need to be prudent when picking the platform you are using for communication.
Certain pieces of software can allow for automatic tracking of assignments, meetings, and general schedules. Some have excellent advantages for video conferences. Others yet have stunning archiving and browsing abilities which would let you dig up past information with ease. In the end, it depends on what you value and would like to emphasize the utility of.
Get to know your employees
You do not exactly need to be friends with all of your employees. But the very basis of improving communication is approaching the other person as an equal. To this end, you should at least try to learn the names of your employees and a bit about them. The former can be difficult if you have a lot of employees, of course. So you can encourage the use of name tags. Being addressed by name immediately makes the other person more well-disposed towards you. And if you are putting in the effort, the managers, team leaders, and department heads under you will likely feel compelled to do the same. Which would make your company a much tighter-knit community.
Encourage team and trust-building
In order to improve communication in your business, you can foster the building of friendship and trust. This does not need to be artificially induced. You can simply organize fun company events and let your employees mingle. A single company trip a year, even if it is just to the nearest mountain resort town, can do wonders for company morale and communication. Alternatively, you can organize parties for the various holidays your employees can enjoy after work hours right in their office. Whatever you decide on, the goal is simply to get your employees to relax and mingle with each other.
Never make hasty conclusions
Finally, you need to learn to temper yourself and approach every situation critically. If an employee comes up to you and claims there is something wrong with your website quote calculator, you should not just dismiss them. Take the time to hear their concerns and look into them. Similarly, if someone makes a mistake, do not just assume they are careless or do not care about their work. They might be going through personal or workplace issues that are affecting the quality of their performance.
Of course, you can do nothing about the former, but it would be your responsibility to resolve the latter. And if your employees know that they can count on your to resolve such conflicts, then you will be one step closer to your goal to improve communication in your business.
Keep in mind that knowing how to improve communication in your business is not the end of the subject. It is now up to you to effectively introduce all these changes in your business. But, if you lead by example and be patient, we are sure you will succeed!